Shipping policy

This Shipping Policy applies to orders placed with Revaure Perfumes for delivery within Pakistan.

Order Processing

Orders are normally processed within 1–2 business days after order confirmation.

Orders placed on weekends, public holidays or outside normal business hours may be processed on the next business day.

Processing time may increase during:

  • Sales and promotional campaigns
  • Eid and other public holidays
  • Severe weather
  • Courier disruptions
  • Periods of unusually high order volume

Estimated Delivery Time

Estimated delivery times are:

  • Major cities: approximately 3–7 business days
  • Remote or less-accessible areas: approximately 5–10 business days

Delivery periods are estimates and are not guaranteed. Courier delays may occur due to weather, security conditions, road closures, public holidays, incorrect addresses or other circumstances outside our reasonable control.

Shipping Charges

Shipping charges are displayed at checkout or communicated during order confirmation.

Any free-delivery promotion will apply only when the stated promotional conditions are met.

Cash on Delivery

Cash on Delivery may be available for eligible locations and orders.

Customers should keep the full payable amount ready when the courier arrives. The courier may not allow the parcel to be opened before payment.

Revaure Perfumes may request advance payment for:

  • High-value orders
  • Customized orders
  • Locations with limited courier coverage
  • Customers with previously refused or unreceived orders

Order Confirmation

We may contact customers by telephone, WhatsApp, SMS or email to confirm an order.

An order may be delayed or cancelled when:

  • The customer cannot be contacted
  • The contact number is incorrect
  • The delivery address is incomplete
  • The order appears fraudulent or suspicious
  • The product becomes unavailable

Tracking

Where tracking is available, tracking information may be shared by email, SMS or WhatsApp after dispatch.

Tracking updates are controlled by the courier company and may take time to appear.

Correct Delivery Information

Customers are responsible for providing a complete and accurate:

  • Full name
  • Mobile number
  • House, street or area details
  • City and postal code
  • Nearby landmark, where necessary

Revaure Perfumes is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Additional courier charges may apply when a parcel must be resent because the customer supplied an incorrect address, was repeatedly unavailable or refused delivery.

Missing or Delayed Parcels

When an order is significantly delayed, contact us with your order number. We will raise an inquiry with the courier.

A replacement or refund will only be considered after the courier investigation confirms that the parcel has been lost or cannot be delivered.

Damaged Parcels

Do not accept a parcel that appears heavily damaged, opened or tampered with unless you can document its condition.

Please make an unboxing video and report any damage, leakage or incorrect product within 48 hours of delivery.