Refund policy

Thank you for shopping with Revaure Perfumes. We want our customers to be satisfied with their purchases. Please read the following return, exchange and refund conditions carefully before placing an order.

Return Eligibility

You may request a return within 7 calendar days after receiving your order.

To qualify for a return:

  • The perfume must be unused, unopened and in its original condition.
  • The protective seal, packaging, labels and accessories must remain intact.
  • You must provide your order number or other proof of purchase.
  • The return must first be approved by Revaure Perfumes.

Products returned without prior approval may not be accepted.

Non-Returnable Products

For hygiene, safety and product-integrity reasons, we cannot accept returns for:

  • Opened, sprayed, tested or used perfumes
  • Products with broken or removed seals
  • Testers, samples or decants
  • Personalized or specially prepared orders
  • Gift cards
  • Clearance or final-sale items, unless damaged or incorrect
  • Products damaged after delivery through misuse, improper storage or negligence

Personal preference regarding fragrance notes, longevity, projection or suitability is not considered a product defect.

Damaged, Leaking or Incorrect Products

Please inspect your parcel immediately after delivery.

If you receive a damaged, leaking, defective or incorrect product, contact us within 48 hours of delivery. Please provide:

  • Your order number
  • Clear photographs of the parcel and product
  • A clear unboxing video, where available
  • A description of the problem

Please keep the product, bottle, box, courier packaging and shipping label until your complaint has been resolved.

After verification, we may offer a replacement, exchange or refund.

Return Procedure

To request a return, contact us at:

Email: revaureperfumes@gmail.com
Phone/WhatsApp: +92 3462376092

Please include your name, order number, reason for return and supporting photographs.

When your return is approved, we will provide return instructions and the applicable return address. Do not send a parcel without receiving approval.

Return Shipping Charges

Customers are responsible for return courier charges when returning an eligible product because of a change of mind.

Revaure Perfumes will bear reasonable return or replacement shipping costs when we confirm that:

  • The wrong product was delivered
  • The product arrived damaged or leaking
  • The product has a verified manufacturing defect

Original delivery charges are non-refundable unless the return resulted from our error.

Refunds

Returned products will be inspected after receipt. We will notify you whether your refund has been approved or rejected.

Approved refunds will normally be processed within 7–10 business days through the original payment method or an agreed bank transfer or mobile-wallet method.

Payment providers and banks may require additional time to reflect the amount in your account.

Exchanges

Approved exchanges are subject to product availability. When the requested replacement is unavailable, we may offer:

  • Another product of equal value
  • Store credit
  • A refund

Any price difference must be paid before the replacement is dispatched.

Order Cancellation

You may request cancellation before your order has been packed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled. You may follow the eligible return procedure after delivery.

Customers who repeatedly refuse confirmed Cash on Delivery orders may be asked to pay delivery charges or make advance payment before future orders are processed.